Below is our
return policy. If you want to return item/items to us, please read and follow
the instructions listed. You should also call our Customer Support Hot-line and
one of our customer sales representatives will be glad to help you. It is
crucial to understand our return policy and make certain the criteria are met
before physically sending item/items back to us.
Our website
reserves the right to charge a handling fee on all returned products.
How to
refund a product?
Several
conditions must be met before we will refund an item. We also offer partial
refunds if conditions for a full refund is not met. Also note that some of our
items are non-refundable. You should also call our Customer Support Hot-line
and one of our customer representatives will be glad to clarify for you.
We only allow a
complete refund for items that have problems caused by us. This means that
damaged items not caused by us cannot warrant a full refund.
If the returning
package doesn't include all the accessories and parts it was shipped with, the
cost of the accessories and parts will be deducted from the total product price
and can only warrant a partial refund.
Usually we can
and will offer complete and partial refunds on most of the items. However, some
items on our website might have special conditions and might be non-refundable.
When the package
finally returns to our office, we will examine the item and offer a complete
refund if the above required conditions is met. If there are missing or parts
and accessories, we can offer a partial refund depending on the item condition.
All packages
that warrant a complete and partial refund will not have its original shipping
fee (from us to you) refunded as well!
We will not be
responsible for the returning shipping fee (from you to us).
All items have 7
days (from customer receiving the package to the customer contacting us) before
being non-eligible for complete and partial refund.
We reserve the
right to issue an approximately 15% restocking fee based on the condition and
specification of the item.
Which
products are non-refundable?
Non-Refundable
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